Privacy and Security

Your privacy and security is of utmost importance to O2B Healthy, and we are fully committed to safeguarding all of your personal information.

 

Collection

We do not sell, lease or rent, give or otherwise disclose your private or personal information to third parties. The only exemptions will be to comply with the New Zealand law, court orders, enforce or apply our terms and conditions, or protect the rights, property or safety of O2B, our users or others.

When ordering online or registering on our website and newsletter, as appropriate, you may be asked for personal information including your name, email address, mailing address, phone number and any other information that may help with enhancing positive customer experience and seamless ordering.

We respect the trust you have given us by purchasing products online. We take this trust very seriously and treat it with the greatest respect by ensuring security and confidentiality of the personal information you have provided is maintained.

 

Use of Information

We may use your personal information for the following uses:

   - To fulfil your purchase order and enable us to send a confirmation email confirming the status of your order.
   - In the event we need to contact you to verify any information and to assist you in any matters or enquiries.
   - On the basis of promotional information. 
   - To analyse trends and statistics (for our information only).
   - To improve or update our website, our products and/or services to help serve you.
   - To protect the security and/or integrity of our website and business.

Please remember it is your legal right to request that you are removed from our database or mailing list at any time, simply by contacting us at info@o2bhealthy.nz or by calling us on 0800 880 868.

 

Security

www.o2bhealthy.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as passwords and addresses so, that generally, other computers are unable to decipher the information, ensuring privacy and security. To ensure that the server is secure at the time of transaction, ensure that a closed padlock symbol is present in the browser window, this icon confirms that the SSL is active. Also if SSL is active, the first characters of the URL line should read ‘https’ instead or ‘http’. You also need to protect unauthorised access on your end as well.

With any transaction over the internet, no method of transmission over the internet or electronic storage systems are 100% secure, therefore we cannot guarantee it is absolutely safe and secure.

Please ensure you are signed out when you have finished visiting www.o2bhealthy.nz, especially if using a shared computer.

If you are unsure about any of the information, please contact us and we can help you.

 

Credit Card Security

Credit card security is taken very seriously at O2B Healthy and we endeavour to protect and provide a safe and secure platform to conduct online transactions.

We do not hold any credit card details on our system so we will require these details at each transaction. We use Payment Express to process all credit cards transactions for more information about Payment Express, please refer to their privacy policy at https://sec.paymentexpress.com/pxmi/legal_notice.html.

If you are unsure about any of the information, please contact us and we can help you.

 

Third Party Links

We soundly support protection of privacy on the Internet, however, O2B Healthy Limited cannot be responsible for the actions of any third-party web sites. If you click on links on our site that take you to third party web sites, please be aware from that point on you will be subject to the third party's privacy policies and O2B Healthy Limited accepts no liabilities; therefore you enter at your own risk.

 

Email Communication

The use of the O2B Healthy website requires you to accept certain email communications from us, such as an order confirmation email which is needed in order for us to fulfil our service to you. We will also send promotional and marketing emails from time to time, but these are optional and you can unsubscribe at any time.

 

Access to your Personal Information

You have the right to access your personal information and you have the right to request corrections or updates when needed, provided we hold that information in a way that can be easily accessed and amended.

We will retain your information for as long as the account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us. If your account is cancelled, we will retain your information for legal obligations, resolve disputes and enforce agreement but it will not be used for promotion or advertisement use.

 

Updating Online Account Information

Want to see what you ordered last time or check out the products on your wish list? Need to change your address for delivery?

Just click on “My Account” at the top of the screen (Customer Service) and you can change and view all sorts of helpful information, if have any questions or can’t find what you are looking for, contact us or give our customer service a quick call on 0800 880 868 and we can help you. 

 

Customer Submitted Content  (including Reviews and Testimonials)

We reserve the rights to use all user submitted content we receive in any marketing or advertising material, both on and offline. We will only identify the first name only unless permission is granted by the user. If you wish to remain anonymous, please contact us.

Once you have submitted any content, this confirms you have understood that this content may be used in a public context either online and/or offline and that O2B Healthy Ltd can specifically use, modify, edit or republish any such content submitted. While we endeavour not to significantly alter the meaning or intent of the submitted content, we may sometimes need to edit to condense, summarise, improve readability or comply with our regulatory obligations, and reserve the right to do so.

O2B Healthy Ltd also reserves no obligation to screen or edit any content supplied by the customers but has the right to edit, modify, delete or refuse the post or any content, in whole or in part, from any portion of the website or social media platforms at their sole discretion for any reason whatsoever, including, but not limited to, content that violates these terms and conditions.

You may not be permitted to edit or delete any content you have submitted, but you can request in writing to O2B Healthy Ltd to have the content removed and it is up to the discretion of O2B Healthy Ltd to remove the submitted content if it is reasonably practicable to do so.

  

Google AdWords Remarketing

When you are visiting the O2B Healthy website with cookies enabled, we have placed a third party cookie supplied by Google onto your browser. While this cookie is completely anonymous in that it does not supply Google any personal identifying information about you, it does track certain things such as length of stay on the website and pages you visited and didn’t visit.

This allows Google AdWords Remarketing to deliver targeted advertising based on your behaviour whilst you were browsing the O2B website. It is also possible to allow Google to display promotional messages from O2B Healthy on other sites across the internet.

To opt out of Google’s use of cookies for advertising purposes, please go to http://www.google.com/settings/ads.

 

Changes to our Privacy Policy

We reserve the right to change our privacy policy from time to time by publishing the revised policy on our website. We encourage you to check this policy regularly for any amendments or updates. Your continued use of the O2B Healthy website after any changes have been posted on our website will indicate your acceptance of those changes.

Please feel free to contact us at O2B Healthy in regards to our Privacy Policy or any other matter at any time.